Frequently Asked Questions

GENERAL‎ QUESTIONS

Why are Sabanet.ir services cheaper than other competitors?

Important note: Our service is not cheap, but rather the packages offered by Sabanet.ir are designed based on the needs of users across all spectrums. This is why residential users are not compelled to purchase expensive commercial services. Individuals at all levels, including residential, office, and corporate, can experience high-speed internet by selecting one of the packages offered by Sabanet.ir.

Why do Sabanet.ir services have volume restrictions?

As you may have heard from our current users, one of the great advantages of Sabanet.ir is its extremely high service speed. One of the best policies for maintaining quality is to impose volume restrictions. You might ask why some other companies don't have volume restrictions. The answer is that they cannot utilize quality and traffic management programs due to unfavorable hardware and software conditions.

How can we switch to you from another company that we currently have ADSL with?

We are delighted that you have made such a decision. To do so, you first need to send a service collection request to the telecommunications company you are currently connected with, asking for your line to be freed, so to speak. After that, you should request the establishment of service through Sabanet.ir.

What is the future plan for installing telecommunications centers?

Currently, the installation of telecommunications centers has been completed in 22 provinces of the country. So far, 21 provinces have become operational, and gradually all provincial telecommunications centers will be fully operational. Due to numerous factors and indicators involved in launching the centers, it is not possible to provide an exact schedule and date for the establishment of various telecommunications centers. However, new centers are announced daily through the company's website.

What does the term "running the phone" mean?

Running the phone refers to establishing a connection between the subscriber's telephone and the splitter provided by the service provider company through the telecommunications company.

How long does it take to activate the ADSL service after signing the contract?

Usually, seven business days.

I have previously received ADSL services from another company and now I want to use Sabanet.ir service. Is it possible for me to use my previous modem?

If your modem does not cause any issues with the Sabanet.ir network system, you can continue using the same modem. Therefore, the specifications of your modem need to be examined by the technical department of the company.