Programs
- Improving organizational processes in the areas of marketing, sales, after-sales services, customer responsiveness, and rapid SMS communication.
- Upgrading the CRM system and calculating AAA performance.
- Upgrading the Contact Center system.
- Upgrading the electronic paperless correspondence system.
- Upgrading the network of sales and support representatives.
- Deploying a Business Intelligence system to enhance accuracy and speed of decision-making and planning.
- Enhancing monthly sales and marketing programs.
- Customer satisfaction measurement system and Business Relationship Management (BRM).
- Selling value-added systems.
- Infrastructure development for fiber optic projects nationwide.
